My Media for Alexa

My Media for Alexa will automatically configure most Windows firewall products, however, the following steps are required if you are using Avast Firewall products:

Steps

1. First test whether Avast is intefering with My Media by temporarily switching off your firewall briefly
   1. Open "Avast Internet Security" console
   2. Click the "Protection tab"
   3. Choose "Firewall"
   4. Click "ON" to switch it to "OFF":
   
   5. Test My Media by saying "Alexa, open My Media"
   6. If you hear music, the firewall is definitely the issue and completing the steps below should fix it permanently.
   7. If not, please continue with the steps but also refer to our troubleshooting guide by clicking here.
   8. Remember to turn your firewall back on after this test and continue with the steps below
2. Create a packet exception for Avast:
   1. Open "Avast Internet Security" console
   2. Click "Settings"
   3. Click the "Protection tab"
   4. Choose "Firewall"
   5. Click "Packet rules":
   6. Add an additional rule at the bottom of the table:
   7. The details are:
      1. Name: Alexa
      2. Action: Allow
      3. Protocol: TCP
      4. Direction: In
      5. Address: (leave blank)
      6. Local Port: 52050
      7. Remote Port: (leave blank)
   8. Click "Add"
   9. Test My Media by saying "Alexa, open My Media"
   10. If you hear music, the steps are complete and you can enjoy using My Media for Alexa.
   11. If you hear silence, continue to the last step below
3. Ensure firewall profile is set to Private network:
   1. Open "Avast Internet Security" console
   2. Click the "Protection tab"
   3. Choose "Firewall"
   4. Switch the "Firewall Profile" switch to "Private Network":
4. If you hear music, the steps are complete and you can enjoy using My Media for Alexa.
5. If you hear silence, there may be another network issue - please refer to our troubleshooting guide by clicking here.